Your account
Delete your ZemFi account
This page explains how to delete your account in the ZemFi app, operated by ZemFi Technologies Ltd, and the data linked to it. You can delete it in the app, or by email if you no longer have the app installed.
1. Delete in the app
- Open the ZemFi app and sign in.
- Go to Settings.
- Tap Delete account.
- Read the list of what is deleted and what is kept, type DELETE to confirm, and tap Delete my account.
Your account is closed straight away and you are signed out. Deletion can’t be undone.
2. Delete by email
If you no longer have the app, or can’t sign in, email us and we will delete your account for you.
To: support@zemfi.ng
Subject: Delete my ZemFi account
Send it from: the email address on your ZemFi account
We may ask you to confirm the request before we act on it, so that nobody else can close your account.
3. Before you delete
An account can only be deleted when it holds no money and nothing is in flight. Withdraw any balance you are still holding, including liquidity you have committed to the pool, and wait for transfers in progress to finish. If anything is outstanding, we will tell you what it is.
4. What we delete
- Your name, email address, phone number and home address
- Your password and your two-factor authenticator secret
- Your saved recipients and saved payout bank accounts
- Any API keys issued to you
5. What we keep, and for how long
Anti-money-laundering law requires us and our payments partner to keep records of who we verified and what we moved for them after an account closes. These are kept for five years from the day your account is closed, and are then deleted:
- Verification records: your BVN and NIN, and any ID document you uploaded
- Your transaction, payout and ledger history, including the bank account recorded on each payout
They are not used for anything else once your account is closed. Stablecoin transfers are recorded on public blockchains, which nobody can delete.
For more detail, see our Privacy Policy.